Betika Privacy Policy — Your Data, Our Responsibility

1. Introduction & Scope

Welcome to Betika. This Privacy Policy ("Policy") applies to the betika-baji.com website and all associated services. It explains what personal information we collect, why we collect it, how we use it, and how we keep it secure.

By using the Betika platform, you are considered to have read and accepted this Privacy Policy. If you disagree with any part of this policy, please reach out to our support team.

We believe privacy is a fundamental human right. That's why Betika's Privacy Policy is built on complete transparency — no fine print, no hidden agendas. We want you to know exactly where your data goes and why.

2. Information We Collect

Betika collects only the information necessary to provide its services. We follow a data minimization approach — meaning we only collect what is strictly needed, nothing more.

2.1 Information Collected at Registration

• Full name (as shown on national ID)
• Date of birth (for age verification)
• Mobile number and email address
• Current address (district and division)
• Payment method details (bKash/Nagad number)

2.2 Information Collected During KYC Verification

• National ID (NID) or passport number
• Scanned Copy or Photo of ID Document
• Selfie or Face Verification Photo

2.3 Automatically Collected Information

3. How We Use Your Information

Betika uses your data for specific, limited purposes only. We never use your information beyond what has been expressly authorized.

3.1 For Service Delivery

• Account Creation, Management & Verification
• Deposit & Withdrawal Processing
• Personalizing Your Gaming Experience
• Providing Customer Service & Technical Support
• Promotion & Bonus Eligibility Verification

3.2 For Security & Quality Control

• Fraud & Money Laundering Prevention
• Detection of Unusual Logins or Transactions
• Resolving Technical Issues on the Platform
• Fulfilling Legal Obligations & Regulatory Reporting

3.3 For Communications

We may contact you via your registered mobile number or email regarding the following:

• Important Account Notifications
• Transaction Confirmation Messages
• Security Alert
• Promotional Offers (You Can Opt Out at Any Time)

4. Data Sharing & Third Parties

Betika does not sell or give away your personal data to any third party. However, limited data may be shared in specific circumstances:

4.1 Payment Processors

Transaction details are shared with bKash, Nagad, Rocket, and banks to process deposits and withdrawals. Each of these payment gateways operates under its own strict privacy policy.

4.2 Legal Obligations

Information may be shared with relevant authorities to comply with Bangladeshi law, court orders, or lawful directives from regulatory bodies.

4.3 Technology Service Providers

A limited number of trusted technology partners (such as cloud hosting and cybersecurity providers) may access a limited amount of data to keep the platform running. Strict confidentiality agreements are in place with all such partners.

5. Cookie Policy

Cookies are small text files stored in your browser. Betika uses cookies to enhance your experience and keep the platform running smoothly.

You can disable or delete non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

6. Data Retention Policy

Betika retains your data only for as long as it is needed. Even after account closure, certain information may be kept for a defined period to meet legal obligations.

• Account Information: Retained for up to 3 years after account closure.
• KYC documents: Retained for up to 5 years from the date of the last transaction (in accordance with financial regulatory requirements).
• Transaction records: Retained for up to 5 years.
• Customer Support Conversations: Retained for up to 2 years.
• Browsing logs: Automatically deleted after 90 days.

7. Security Measures

Betika protects your data with multiple layers of security. Beyond technical safeguards, our staff undergo rigorous privacy training.

7.1 Technical Security

• 256-bit SSL/TLS encryption — applied to all data transfers
• AES-256 Encryption — For Sensitive Data Stored in the Database
• Two-Factor Authentication (2FA) — At Account Login
• Firewall & DDoS Protection
• Regular Penetration Testing & Security Audits

7.2 Administrative Safeguards

• Only authorized personnel have access to sensitive data
• All staff receive annual data protection training
• All data access activity is logged and monitored.

8. Your Rights

Every Betika member has full control over their own data. Your key rights are outlined below:

To exercise these rights support@betika-baji.comto send us an email. We will respond to your request within 30 business days.

9. Protection of Minors

Betika strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration, and confirmed again through a national ID during the KYC process. If we suspect a minor is using an account, it will be suspended immediately and any collected data will be deleted.

10. Changes to the Privacy Policy

Betika reserves the right to update this Privacy Policy as needed. Changes may be driven by new legal requirements, technological developments, or updates to our services.

For significant changes, we'll send a notification to your registered email at least 14 days in advance. For minor updates, the "Last Updated" date at the top of this page will be revised.

Continued use of the platform after a policy change means you have accepted the updated terms. If you do not agree with the new policy, you will have the option to close your account.

11. Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, please contact our dedicated privacy team:

• Email: support@betika-baji.com
• Live Chat: Click the chat icon on the right side of the platform (24/7)
• Help Center: Help Center Page Visit

Once you submit a privacy complaint, we'll send an initial response within 48 hours and aim to resolve it fully within 30 business days.